Frequently Asked Questions
Everything you need to know about your Jenni Kayne experience.
What is your shipping policy?
We offer standard ground shipping on all domestic orders. Orders are typically processed within 2-3 business days and delivered within 5-7 business days.
How do I process a return or exchange?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our online returns portal to start your request.
How should I care for my Jenni Kayne knits?
To maintain the longevity of our high-quality cashmere and wool, we recommend professional dry cleaning or careful hand washing in cold water with a gentle detergent.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and duties are calculated at checkout based on your location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options such as Affirm and Afterpay for interest-free installments.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.